Frequently asked questions

You can pay by credit card, PayPal, Apple Pay, Google Pay, Klarna (invoice or instalments) and SEPA Direct Debit. Payment is processed securely by our payment provider Stripe.

No, you can also order as a guest. With an account you can see your orders, save addresses and access your wishlist on all your devices.

Email us as soon as possible with your order number. As long as we have not cut your fabric yet, we are happy to adjust your order.

Standard shipping within Austria costs €4.95 and is free from €59. Express costs €12.90. We deliver to the EU for €12.90, free from €129.

Orders placed on working days before 1 pm usually leave the same day. Delivery takes 1–3 working days within Austria and 3–7 working days to the EU.

Yes! Choose “Click & Collect” at checkout. We will email you as soon as your order is ready in our Linz store – usually the next working day.

We cut from 0.5 m in 0.5 m steps. If you order several metres of one fabric, you always get it in one piece.

Yes, for almost all fabrics you can order a swatch (approx. 10 × 15 cm) for €1. Up to 10 swatches per order are possible.

The base price shows the price per metre, per 100 g or per 100 ml, so you can easily compare e.g. balls of yarn with different weights.

You have a 14-day right of withdrawal. Simply send us a short email. You bear the cost of the return shipment.

No. Fabric cut to your specifications is excluded from the right of withdrawal by law (Section 18 (1) no. 3 FAGG). If in doubt, order a swatch first.

Our gift cards are valid for 3 years and can be redeemed online at checkout or in our store. Any remaining balance is kept.

Right after payment we email the gift card code – to the recipient or, if you do not enter an address, to you.